Exchanges & Returns

 
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Exchanges & Returns

All Orenda products are either handmade or vintage and generally, one-of-a-kind.  We are also a small business.  At this time, we cannot refund your purchase.  We accept exchanges and/or store credit within 48 hours of receipt of purchased item.  The exchange process must start within this 48 hour window.

Exchanged items can be returned to Orenda Tribe at the customers expense and must be received by Orenda Tribe within 10 business days from the date Orenda Tribe accepts the exchange and order for new item.  The item must be exchanged in the original condition it was received in, including free of strong odors including, but not limited to, smoke and perfume.  

Once the exchanged item is received by Orenda Tribe, inspected and accepted, Orenda will ship the new item within 48 hours via regular post at no charge and will charge or refund any monetary differences (not including shipping) to the customer account. Expedited shipping may be requested at the customers expense only. 

Please note that all of our garments are carefully photographed and gross irregularity from the photo will not be accepted and the original item will be returned to the customer.

Not Eligible/Final Sale Items

Due to their delicate nature, vintage items, not upcycled, are not eligible for exchange and are Final Sale - even though they may not be marked “final”. 

Sale items are not eligible for exchange and are Final Sale - even though they may not be marked “final”. 

Other questions about your purchase please contact us directly at hello@orendatribe.com and we will respond within 48 hours to assist you.