FAQ

 
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Vintage Items 

Our vintage garments and textiles vary in condition and age and all have been pre loved and pre worn.  

We perform a thorough, in-house inspection and fully clean and restore the items as needed - all by hand.  While we are steadfast and diligent in our process, there are often stains or dull marks, threadbare areas that are part of the aging process, or otherwise that we either cannot control or we cannot fix without damaging the item.  We work hard to give multiple images of each garment in natural light, so you can see the garment in all areas before purchasing.


Upcycled Vintage

We are extrahoardinary re-imaginers. Foraging the globe for vintage treasures and fresh finds that then become part of our experimental work in up- cycling. The garments and textiles we use for upcycling vary in condition and age and all have been well loved and cared for.  

We perform a thorough, in-house inspection and fully clean and restore the items as needed - all by hand before we re-imagine them using one or more techniques including embroidery, stitching, dyeing, embellishing, etc. 

Because these items are lovingly handcrafted one at a time, there will be variations in color, feel, look, etc. from each piece to piece and sometimes within the same item and are not defects.  This variations and patina add to the beauty of each garment. 


Artisanal & Original Works

Orenda Tribe often lists works of art, garments, textiles and jewelry as part of our collections.  Some of these items are produced personally by Orenda Tribe.  Others are sourced from tribal communities around the world as well as from members of the Navajo Tribe right here in southwestern USA.   

Every exquisite piece is handcrafted and reflects dozens to hundreds of hours of meticulous work.  Each heirloom comes directly from the artists hands and is priced accordingly.  


Please email us at hello@orendatribe.com with any questions on the item before purchase and we will be happy to answer your questions. 

Shipping

All items are shipped within 1-5 business days.  

Shipping rates vary, depending on weight & country. 

Domestic Orders are shipped via USPS with delivery confirmation and are generally delivered between 3-7 business days. 

International Orders are shipped via USPS with delivery confirmation and are generally delivered between 2-4 weeks depending on location.  Orenda Tribe is not responsible for any duty, customs or other charges for taxes or clearance purposes.  You cannot order international on our website you will need to contact us directly to arrange.

Signature is required at delivery for all orders that exceed $500.


Expedited Shipping is offered at an additional cost.  Please write a note with the request at checkout and we will send an updated invoice for the additional service.  There is a $10 handling fee, in addition to the cost of shipping associated with this service.  

International Shipping Discount on all orders of $400 or more. 

Orenda Tribe is not liable or responsible for lost or stolen packages in any capacity.


Exchanges & Returns


All Orenda products are either handmade or vintage and generally, one-of-a-kind.  We are also a small business.  At this time, we cannot refund your purchase.  We accept exchanges and/or store credit within 48 hours of receipt of purchased item.  The exchange process must start within this 48 hour window.


Exchanged items can be returned to Orenda Tribe at the customers expense and must be received by Orenda Tribe within 10 business days from the date Orenda Tribe accepts the exchange and order for new item.  The item must be exchanged in the original condition it was received in, including free of strong odors including, but not limited to, smoke and perfume.  


Once the exchanged item is received by Orenda Tribe, inspected and accepted, Orenda will ship the new item within 48 hours via regular post at no charge and will charge or refund any monetary differences (not including shipping) to the customer account. Expedited shipping may be requested at the customers expense only. 


Please note that all of our garments are carefully photographed and gross irregularity from the photo will not be accepted and the original item will be returned to the customer.

Not Eligible/Final Sale Items

Due to their delicate nature, vintage items, not upcycled, are not eligible for exchange and are Final Sale - even though they may not be marked “final”. 


Sale items are not eligible for exchange and are Final Sale - even though they may not be marked “final”. 

Other questions about your purchase please contact us directly at hello@orendatribe.com and we will respond within 48 hours to assist you.


Privacy

This website collects customer information in order for us to serve you better.  We are committed to respecting your privacy and will not willingly or knowingly share your information and are using this information responsibly and to the best of our ability.  

You may unsubscribe from emails at any time.  

When you place an order, we use the pertinent information to track your order and may need to contact you via phone or email if there are any issues, questions or concerns.  If you provide your email address you may also receive emails notifying you of the status of your order including order confirmation.